Shop by the Room - Customer Service
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 Corporate
Office
Shop by the Room, Inc.
15880 Summerlin Rd #300 PMB
232
FT Myers, FL 33908
Local: 239-689-4375
Help@shopbytheroom.com
Find answers to your
questions...
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ORDER STATUS
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GUARANTEES
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PRICING INFORMATION
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CONTACT US
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ORDER STATUS
Has my
order shipped?
You will
receive a email with tracking
number when your item ships.
This is not always an indication
of shipping date. At times it
takes 1-2 days to get the
tracking number back from our
vendor or warehouse, therefore
you may not receive a tracking
number for a few days - this
does not mean your order has not
shipped yet. Feel free to email
us or call us at any time to
find the status of your order.
Orders@Shopbytheroom.com
When
will my order ship?
Orders
ship Monday - Friday. Most
orders ship same day, in some
cases orders can take up to 4
days to ship.
For express delivery please call
us: 239-689-4375. Large items
will ship by
truck-line and may take 2-4
weeks for delivery.
Because we ship from many
warehouses through out the
United States, we can not
guarantee shipment day. Although
99% of our orders ship same day
or next day, there are a small
percentage of orders that
can take up to 3-6 days to ship.
Most
products ship UPS Ground.
How do
I cancel my order/item?
Contact
our Customer Support Specialists
ASAP:
Orders@Shopbytheroom.com.
Once we have shipped your item,
you will be responsible for the
shipping/handling charges
incurred by us.
How do
I track my order?
We will
email you with your tracking
number and shipper as soon as we
receive it from our warehouse,
factory, or vendor. If you have
not received your tracking
number please email
us:
Help@shopbytheroom.com
My
order never arrived.
Contact
our Customer Support
Specialists:
Orders@Shopbytheroom.com
My
product is missing parts.
Contact
our Customer Support
Specialists:
Orders@Shopbytheroom.com
When
will my backorder arrive?
We do our best to minimize
backorders. If you order a
product that for unexpected reasons is backordered we
will contact you to give you 3
options: 1) Refund 2)
Trade up to another item
3) Wait until your backordered
item arrives.
An item
is missing from my shipment.
Contact
our Customer Support
Specialists:
Orders@Shopbytheroom.com
Guarantees - Policies
Low
Price Guarantee
We will
match any online / offline
competitor price. If you find a
lower total delivered price
(excludes auctions) we will
refund you 110% of the
difference. We will even guarantee
our Low Price for 30 days after
your purchase. To take us up on
this offer contact our Sales
Team at:
Sales@shopbytheroom.com
or call Us: 239-689-4375. We
reserve the right to change or
refuse this offer.
How Do I make a Return?
You need to refer to our Return
Policy Page,
HERE, and fill out
the RGA form which is in BOLD on
the Return Policy page.
Privacy
Policy
Privacy
Matters! Shop by the Room will not
sell, trade, lease, or give out
any of our customer’s
information. Shop by the Room keeps
all its customers information on
a private secure server. To view
our entire privacy policy:
Click
Here
Security
At
Shop by the Room security is
our largest concern. Shop by the
Room uses only SSL Secure bank servers to
process all of its credit card
transactions.
Credit
Cart numbers are kept on the SSL
Secure Bank Servers for thirty
days for processing. After
thirty
days they are deleted from all
servers.
Shop by the Room employs its own security
professionals and hires out-side
professionals to audit its
security practices.
How
much is my shipping & handling?
Shipping
charges differ per item.
Shipping charges will be posted
during checkout depending on
your total order. Shipping
prices may not be actual
shipping charges. Shipping
charges may be less or more than
actual shipping.
Shipping
to Alaska, Hawaii, Puerto Rico
or Internationally will require
additional shipping. Please
contact us for a shipping
quote.
We charge a handling fee of
$3.95 per order not per item. If
you notice our competition -
most who comes even close to our
prices, never answer their
phones. We use the $3.95 towards
our customer service department
which allows us to better serve
you. I like to look at the $3.95 handling fee as a VIP fee or
insurance fee. For a small $3.95 fee you will get
someone from our company via
phone, live chat, email, etc.
ASAP.
Shipping
Policy
We
will ship to anywhere in the
continental US for the fee
determined during checkout. Our
shipping prices do not include
shipping to Alaska, Hawaii,
Puerto Rico or Internationally.
Non-continental US residents
must
contact us for a shipping quote.
Most
products arrive within 1 - 7
business days. Larger items can take up to 14
business days to arrive.
Every
product ships via UPS, USPS or FedEx
Home Delivers except for large
items.
Large items are shipped via common carrier.
The trucking company will
contact you prior to delivery.
You will have to be home to
receive the product, take the
product off the truck and sign
for the product unless otherwise
noted. You must inspect that
package before you sign. If you see any
damage, please refuse delivery
and contact Shop by the Room immediately.
Freight
Policy's - We try us use a lift
gate delivery as much as
possible. Some items will not
ship with a lift gate truck.
These items must be unloaded by
the customer. We have no control
over delays once the item leaves
our warehouse, truck lines
usually deliver in 3 - 8 days.
Our
shipping prices include all
shipping charges even residential / lift
gate (if available) freight
truck delivery.
Pricing and Billing
Do I
have to pay sales tax?
You will
only have to pay sales tax if
the ship to address is in the
state of Florida. We charge 7%
sales tax to the entire state of
Florida.
I have
a question on my charges.
Contact
our Customer Support
Specialists:
Help@shopbytheroom.com
I need
a copy of my receipt/invoice.
You can
receive a copy of your
receipt/invoice through your
account. Click on “My Account”
at the top of the page to view
all current / previous orders.
When
will my credit appear on my
account?
You should
see most credits within 7
business days.
When
will my credit card be charged?
Your
credit card will be charged on
the day of your order.
I found a site that showed
your price lower than indicated
on this site?
Errors may occur on ebay,
shopping site, search engines
and our own site. We reserve the
right to make any necessary
changes to our pricing as needed
in order to fix these errors. If
you do find an error, please let
us know and we can work with
you.