Who We Are
Shop by the Room, is part
of the BTBG, LLC.
BTBG, LLC
is a diverse company founded in 2004. Thanks to our dedicated
customers, outstanding customer service, and a superior ordering system we are
one of the fastest growing online companies. We strategic plan all aspects of
our business to meet the changing needs of our customers. Our corporate
office is located in Fort Myers FL.
We are known as a company that
believes in people as a competitive advantage, a great place to work, an
employer of choice, a company that truly cares about people, where teamwork is
valued and rewarded. We know the value of what a diverse work force can bring -
one that encourages innovation, new and better ways of serving customers.
Our team members will say, “I
chose the right company. I’m valued. I’m rewarded. I’m recognized. We work hard,
but we have fun, too.”
What We Do
Our company,
Shop by the Room, Inc.
provides a true one-stop online shopping experience.
Our customers have the ability to browse any room and purchase any household
items.
We provide true support and a friendly customer service staff to ensure your experience
with Shop by the Room is memorable. We also provide other support methods, such
as live chat and email access.
With our
superior and secure ordering system, processes and
highly-qualified
Customer
Service Representatives,
we are well equipped to
better
understand and serve our customer needs, and manage transactions efficiently and
accurately. Our expansion into various online companies, different industries and
commercial properties gives us the ability to provide ongoing low prices to our
customers.
Dedication
To Our Customers
We have to “wow!” them.
We know what that feels like,
because we’re all customers. When we go to the grocery store, a restaurant or
whatever, and find a situation where we’re “wowed!” we walk out and say, “Those
people really listened to me and helped me get what I need.”
We want to provide our
customers with such outstanding services that they will not hesitate to give us
all their business, honor us with repeated purchases, and rave about us to their
families, friends and business associates.
To ensure you
are “wowed!”, Shop by the Room hires and trains only the most qualified Customer
Service Representatives. Every member of the Shop by the Room team is
continually trained to meet evolving customer’s needs.
In hiring, we really don’t care how much a person knows until we know how
much they care.
Our Future
Shop by the Room, Inc. is
continually expanding. Our goals are to offer better products, more channels,
superior technology, and a broader product line than our competitors, so we
can be the online product provider of choice for all of our customer's needs.
If you have a question about
any product that has to do with the interior of your house feel free to contact
us. We currently have thousands of products available online with projections of
100,000 products available on our website by 2010 with everything from
appliances, electronics, home décor, flooring, plumbing, and much more.
We have 3 goals for the future
customers – Best Selection – Best Service – Best Prices.
Our Vision
Shop by the Room products in every personal and
business environment
Our Mission
Exceed customer expectations through exceptional
service by dedicated employees