30 Day Money Back Guarantee – You can return most products within 30 days after delivery date. To initiate a return, fill out a Return Goods Authorization form by clicking here.

 

Refunds will be done two times per week. Please allow 7 business days for your credit to show on your credit card.

 

Cancellation Policy – Once the product has shipped you will be responsible for all shipping charges. Cancels must be emailed to Cancellations@ShopByTheRoom.com before item has shipped or loaded on truck. If you refuse the package on delivery you will be responsible for all shipping and handling fees

 

Warrantees – The manufacture of the product sold on Shop by the Room is responsible for all warranty issues. Shop by the Room, Inc.  personally does not warrant any product it sells. Shop by the Room is a retailer / wholesaler selling discounted products from manufactures to the consumer. We do not manufacture any products therefore we do not warranty any products. All products we sell have the standard manufactures warranty.

 

Conditions:

-Some items may have a small restocking fee if returned within 30 days of delivery date. Buyer is responsible for all shipping and handling charges to and from Shop by the Room on non defective and non warranty returns.

 -Damaged during Delivery by carrier products will be re-shipped ASAP and we will have the shipping company pick up the damaged product. If this happens please call us within 3 business days of receiving the damaged product.

-All damaged truck line products must be refused. If you take delivery of the truck line product and its damaged you now own that product, when you sign that acceptance form of the truck line company then you accept ownership of the product – please check the product carefully before accepting the product.

 -Defective products will be either replaced under warranty by your local pool warranty dealer or by us. 30 days after your purchase date you will be responsible for shipping charges on all warranty exchanges.

-All Trend Labs products are unable to be returned.

-Some manufacture's have a very strict return policy, we will make the best attempt to allow you to return your items. However in the rare case that the manufacture does not authorize the return, Shop By The Room has the right do decline the return.